Refund policy

Refund & Return Policy

We want you to love your purchase. If you're not completely satisfied,
we're here to help.

RETURNS
You may request a return within 30 days of receiving your order.
To be eligible for a return:
• The item must be unused and in its original packaging
• Proof of purchase is required

To start a return, contact us at support@vouino.com with your order number
and reason for return. We will provide return instructions.

REFUNDS
Once your returned item is received and inspected, we will notify you of the
approval or rejection of your refund. Approved refunds will be processed to
your original payment method within 5-10 business days.

DAMAGED OR INCORRECT ITEMS
If your item arrives damaged or incorrect, please contact us within 7 days
of delivery with photos. We will send a replacement or issue a full refund
at no additional cost to you.

CANCELLATIONS
Orders may be canceled within 12 hours of placement, before they enter the
shipping process. Contact us at support@vouino.com as soon as possible.

EXCHANGES
The fastest way to exchange an item is to return the original item and place
a new order once the return is accepted.

CONTACT
support@vouino.com